A Comprehensive Wellness Aid for New Parents
This is a hypothetical proposal
About PLUS ONE
PLUS ONE is a new feature added to the NorthShore Connect mobile app that's available using this network of care facilities.
It has been fully integrated into the existing mobile
platform used by the NorthShore University HealthSystem.
Why Make PLUS ONE?
I was overwhelmed with information leading up to, and directly after the birth of my first child. Frankly, I'm still swimming in baby rearing advice but I'm a little better at separating the wheat from the chaff. Since getting connected with other new parents, I kept hearing complaints like "I wish it were easier to correspond with my doctors", or "I just don't know what advice to follow". PLUS ONE addresses these complaints, and gives users a powerful and intuitive tool to record, share, and attain information from their primary care givers.
High End Goals and Objectives
Consolidate and substantiate medical advice given to patients.
Simplify communication between patients and NSHS care providers.
Help patients know what's expected from them and what's available to them.
Make it easy to orienteer the network of NSHS hospitals and office buildings.
Who Is This Feature For?
I had a short amount of time to build PLUS ONE, so I limited my user interview pool to eight people. Circumstantially, I'm part of a community of new parents, so finding people to interview was fairly easy and I learned a lot. The average age of the interviewee was 35 years old and most new moms (7 out of 8) had a career that they planned on returning to. Everyone I talked to felt overwhelmed by the amount of data that they were expected to keep track of, both before and after the birth of their children. Staying on top of doctors appointments was another shared concern, and everyone wanted a better way to communicate with their care providers and with other new parents.
I combined the most relevant attributes of the people I interviewed to create the user persona shown here.
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Research and Planning
There are lots of apps to track your baby's habits and behaviors, but sharing that data with your care provider can get really tricky. Here, I've looked at three of the most popular baby tracking apps currently in the google play store and analyzed what works and what doesn't.
None of the apps that I looked addressed the health and wellbeing of the parent(s).
None of the apps offered guidance or information for the time leading up to the baby's arrival.
Distinguish and support the needs of the parent as well as the child / children
Offer guidance from early development through to birth and beyond
information to streamline visits to the doctor
Allow patients to connect with hospital staff and classmates
Initial User Flow
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First Drafts and Wireframes
When thinking about the initial wireframes, I wanted to give parents with more than one child the option to choose which one they wanted to track. And for the main menu, I wanted To distill the most important categories into interactive elements to minimize the number of pages that the user would have to navigate. Another consideration was to incorporate big, bold buttons that parents would be able to read and use easily in the middle of the night (often with one hand).
Hierarchy and Taskflows
From the top of the screen to the bottom on the main menu page: you go from doctors' profiles, to resources for children (feeding, sleeping, etc.), to resources for parents (photos, connect). I also started thinking about how to build out two task flows - one for logging a feeding session, and another for registering for a class.